Squarespace Website Support
Trying to access Squarespace’s Help Form or Live Chat? Scroll down just a bit for those links.
So you’ve got a Squarespace website and need some help with it.
You’re not alone! While Squarespace is an incredible resource for those looking for an affordable website, if you’re not familiar with it, then it can be a bit challenging to fully utilize all the tools they provide within their platform. We work with a lot of individuals who began working on their own site only to find themselves overwhelmed and frustrated.
We’ve been working with Squarespace for nearly 12 years, have helped individuals transfer their sites from 7.0 to 7.1, and have helped many out with a variety of troubleshooting challenges that they’ve come across. From issues with their eCommerce, layout struggles, specialized plugins, and domain linking to helping their website show up in local and national online search results, we’ve done it all!
Use the button below to schedule a consultation OR scroll down to purchase one of our hourly maintenance packages or subscribe to our monthly maintenance package (a recurring subscription with a discount on our hourly rate)!
Purchase a Block of Website Maintenance Hours
Squarespace Website Customer Support: Your Squarespace Support Experts for Domain Name Assistance, Website Management, Contacting the Squarespace Help Center, and More. Contact Us Today!
Having an aesthetically pleasing and functional website is crucial for any business. Squarespace is a popular choice for many due to its ease of use, elegant templates, and robust features. However, even the most user-friendly platforms can present challenges, whether you're looking to update your site, add new features, or troubleshoot issues.
How to Reach the Squarespace Help Center and Customer Support
We've heard it a million times: "I can never reach Squarespace's customer support!! Can you help?!?"
It's true that finding a way to contact Squarespace's actual customer support team can be rather tricky. And there's a good reason for this, they're consistently working on updates and their own troubleshooting issues. If they had a phone line, it would be ringing 24/7 with questions to which the internet has already answered. As a result, Squarespace's response to notices can be slow.
Instead, they offer to help connect you with agencies like ourselves, ones that specialize in supporting individuals and businesses with a Squarespace subscription. However, we totally get that sometimes you just really need to contact them and get a reply. So, here's that information! (Unfortunately, no, there is no phone number. If we had one, we would share it!)
Help Center: Visit the Squarespace Help Center for a comprehensive library of guides and tutorials.
Live Chat: For real-time assistance, Squarespace offers live chat support so you can talk to a human online from Monday to Friday, 4 AM to 8 PM EST. Access this by using the Email Contact Form (#3 below) and then select Live Chat after answering a few questions about your issue.
Email Support: You can also reach out via email here if your issue doesn't require immediate attention. You can expect to get a response within 24 hours.
Community Forum: The Squarespace Community Forum is another great resource if you want to talk, ask questions, and share experiences with other Squarespace users.
While Squarespace typically provides excellent support for general queries and troubleshooting (once you can get them on the chat), sometimes you need more specialized help, especially when it comes to SEO, custom integrations, selecting which Squarespace plan is right for you, or advanced customization. That’s where Square Your Rank comes in.
Expert Support from Square Your Rank for Your Squarespace Website
Here at Square Your Rank, we specialize in designing and optimizing Squarespace websites to maximize their potential. Whether you're a brand new business just getting started with a new website, are looking to rebrand, or have a well-established website that needs some upkeep, we're here to help!
Updating Your Site
Keeping your website up-to-date with fresh content, new features, and the latest design trends is essential for retaining visitors and staying relevant. This includes:
Content Updates: Whether it's adding new blog posts, updating product listings, or refreshing website copy, their team ensures your content is current and engaging.
Design Tweaks: Minor design adjustments can significantly impact user experience. Square Your Rank’s designers are adept at making those critical tweaks without overhauling your entire site.
Adding New Features
As your business grows, so do your website needs. From integrating third-party tools to adding new functionalities, Square Your Rank can help:
Custom Integrations: Need to add a booking system, a custom form, or an e-commerce solution? They’ve got you covered.
Feature Enhancements: Enhance your site's functionality with SEO tools, social media integrations, and more, tailored to your specific needs.
Troubleshooting Issues
Website issues can be frustrating and detrimental to your business. Square Your Rank’s experts are on standby to diagnose and fix problems quickly:
Technical Support: From broken links to slow loading times, they address technical issues efficiently.
SEO Challenges: Struggling with search engine rankings? Their SEO specialists can identify and rectify issues that might be affecting your visibility.
Hourly Rate Maintenance Packages
To provide flexible and affordable support, Square Your Rank offers hourly rate maintenance packages. These packages are designed to cater to your specific needs without committing to long-term contracts:
Hourly Rates: Pay only for the hours you need. This is perfect for businesses requiring occasional updates or troubleshooting.
Customized Support Plans: Tailor a support plan that fits your unique requirements and budget.
Transparency: With clear reporting and transparent pricing, you'll always know what you're paying for and the value you’re receiving.
Frequently Asked Questions
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Answer: There could be several reasons why your Squarespace site is experiencing slow load times:
Large Images: Ensure that images are optimized for the web. Large images can significantly slow down load times.
Third-Party Scripts: Excessive use of third-party scripts or plugins can impact performance. Evaluate and remove any unnecessary scripts.
Server Issues: Occasionally, server-related issues on Squarespace's end can affect site speed. Check the Squarespace Status Page for any ongoing issues.
Browser Cache: Clearing your browser cache can sometimes resolve loading issues.
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Answer: If changes you’ve made are not appearing on your live site, try the following steps:
Clear Cache: Clear your browser cache and refresh the page.
Publish Changes: Ensure you’ve published your changes. Simply saving them in the editor won’t push them live.
Check Permissions: If multiple people manage your site, ensure you have the necessary permissions to make changes.
Content Block Sync: Sometimes, content blocks can desynchronize. Re-editing and re-saving the block may solve this issue.
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Answer: Several factors can influence your site's visibility on search engines:
SEO Settings: Verify that your site's SEO settings are correctly configured. This includes meta titles, descriptions, and alt text for images.
Site Indexing: Ensure your site is indexed by search engines. You can submit your sitemap to Google Search Console.
Content Quality: High-quality, relevant content is crucial for SEO. Regularly update your site with valuable information.
Technical SEO: Address any technical SEO issues such as broken links, duplicate content, or slow page speeds.
For comprehensive SEO support, consider leveraging the expertise of Square Your Rank.
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Answer: Form submission issues can stem from various causes:
Form Configuration: Double-check that your form is correctly configured, including required fields and email settings.
Spam Filters: Ensure that submissions are not being caught by spam filters. Whitelist Squarespace emails in your email client.
Browser Issues: Try submitting the form through a different browser or clearing your current browser’s cache.
Form Block Issues: Occasionally, the form block itself can have issues. Deleting and recreating the block may resolve the problem.
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Answer: If your e-commerce products are not showing up, consider the following:
Inventory Management: Check if the products are marked as "In Stock" and not hidden.
Product Visibility Settings: Ensure that the products are set to be visible on your site.
Category Settings: Verify that the products are assigned to the correct categories and collections.
Browser Cache: Sometimes, clearing your browser cache can resolve display issues.
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Answer: If you're seeing a recent charge from Squarespace that is not your domain or hosting renewal, double-check to make sure you haven't accidentally activated Squarespace Scheduling or one of their other additional services. Acuity Scheduling will automatically launch and bill you after a free 7 day trial if you even click on it within your site.
If you still cannot track down the recent Squarespace charge, it's definitely time to reach out to their customer care team.
Contact Us, Your Support Assistant, to Get Started
While Squarespace provides a robust platform and solid support, partnering with a web designer like Square Your Rank can elevate your website to new heights. From routine updates and feature enhancements to troubleshooting and SEO optimization, their team ensures your Squarespace site not only looks good but performs exceptionally well.
Use this form to submit a screenshot of the issue and send us a message to get started, OR purchase one of our blocks of maintenance hours, and we'll help you get "Squared" away with our best practices.
Alternatively, if you're looking for a completely new look for your website, consider browsing our Squarespace templates available for purchase.
Quick Recap: How to Contact Squarespace Support Assistant
As a Squarespace customer, we believe you should be able to get the support you need for your website. If you're having issues with your Squarespace Account, Squarespace Scheduling, or uploading your content on Squarespace, use the following information to contact a Squarespace customer service provider directly. You can use their online form to submit a request, wait for assistance on their online chat (during weekdays only), or email them so you can be notified when you get a reply.
Please note that information provided in the above article is what's available online. Square Your Rank doesn't have any secret contact information for Squarespace. Everything we've listed can be found by searching their Help Center, it just takes some digging. Squarespace response expeditiously to claims when you follow their recommended contact channels.
Squarespace Live Chat - Begin with the Squarespace Contact Form link above and then Select “Live Chat” after answering a few questions.